We understand that circumstances may change, and you may need to cancel or request a refund for a course. Here’s our refund and cancellation policy:

1. Cancellation of Course Enrollment

   • You can cancel your course enrollment within 7 days of payment if you haven’t accessed any course material.
   • If you have started the course or accessed the materials, cancellations are not allowed, but you may request a refund in specific cases (e.g., if the course is technically faulty).

2. Refund Process

   • If your cancellation is accepted, you will receive a refund within 7 working days. Refunds will be issued to the original payment method.
   • Refunds are not applicable once a course has been accessed or completed.

3. Damaged or Defective Products

   • If you encounter any issues with the course (e.g., inaccessible materials), please contact us within 7 days of purchase. We will investigate the issue and offer a refund or replacement where applicable.
   • If you find that a product or course content does not match the description or your expectations, you must notify our customer service team within 7 days of enrollment.

4. Live Classes & Recorded Sessions

   • For live classes, missed sessions are generally not refundable. However, we may provide access to recordings of the sessions if available.

5. Warranty and Manufacturer Issues

   • If your course includes warranty-related services (e.g., software tools), please contact the manufacturer for assistance.

6. Refund Decisions

   • All refund requests are reviewed on a case-by-case basis. We aim to process your request as quickly as possible, but processing times may vary depending on the complexity of the issue.